%0 Book %1 GVK238091600 %A Raab, Julia %B Arbeitspapier zur Schriftenreihe Schwerpunkt Marketing %C München %D 1997 %I FGM-Verl. %K Bank Banken Beschwerde Deutschland Kunde Servicepolitik Umfrage Versicherungen %N 80 %T Beschwerdemanagement von Kreditinstituten %U http://gso.gbv.de/DB=2.1/CMD?ACT=SRCHA&SRT=YOP&IKT=1016&TRM=ppn+238091600&sourceid=fbw_bibsonomy %@ 3921953804

@book{GVK238091600, added-at = {2009-08-21T11:18:40.000+0200}, address = {München}, author = {Raab, {Julia}}, biburl = {https://www.bibsonomy.org/bibtex/2b06c2c19d88aac3971ae6d8442e92946/fbw_hannover}, interhash = {be25da25ab17b2876e5494749fd2bbd1}, intrahash = {b06c2c19d88aac3971ae6d8442e92946}, isbn = {3921953804}, keywords = {Bank Banken Beschwerde Deutschland Kunde Servicepolitik Umfrage Versicherungen}, number = 80, pagetotal = {VII, 79 S., S. VIII - XXVI}, ppn_gvk = {238091600}, publisher = {FGM-Verl.}, series = {Arbeitspapier zur Schriftenreihe Schwerpunkt Marketing}, subtitle = {eine empirische Analyse zum Stand der Implementierung}, timestamp = {2009-08-21T11:21:21.000+0200}, title = {Beschwerdemanagement von Kreditinstituten}, url = {http://gso.gbv.de/DB=2.1/CMD?ACT=SRCHA&SRT=YOP&IKT=1016&TRM=ppn+238091600&sourceid=fbw_bibsonomy}, year = 1997 }