%0 Book %1 GVK266177573 %B Gabler-Edition Wissenschaft %C Wiesbaden %D 1999 %E Kunst, Paul %E Lemmink, Jos %E Stauss, Bernd %I Dt. Univ.-Verl. u.a. %K Arbeitsorganisation Customer_Relationship_Management Dienstleistungsqualität Marketing Marktforschung Qualitätsmanagement Servicepolitik Unternehmen Welt %T Service quality and management %U http://gso.gbv.de/DB=2.1/CMD?ACT=SRCHA&SRT=YOP&IKT=1016&TRM=ppn+266177573&sourceid=fbw_bibsonomy %@ 3824467801

@book{GVK266177573, added-at = {2009-08-21T11:04:17.000+0200}, address = {Wiesbaden}, biburl = {https://www.bibsonomy.org/bibtex/2b7ab49c9a41f65e166078385aeaca834/fbw_hannover}, editor = {Kunst, {Paul} and Lemmink, {Jos} and Stauss, {Bernd}}, interhash = {7e7e92f01f6df5c5174a09a56b17a98b}, intrahash = {b7ab49c9a41f65e166078385aeaca834}, isbn = {3824467801}, keywords = {Arbeitsorganisation Customer_Relationship_Management Dienstleistungsqualität Marketing Marktforschung Qualitätsmanagement Servicepolitik Unternehmen Welt}, pagetotal = {314}, ppn_gvk = {266177573}, publisher = {Dt. Univ.-Verl. [u.a.]}, series = {Gabler-Edition Wissenschaft}, timestamp = {2009-08-21T11:19:56.000+0200}, title = {Service quality and management}, url = {http://gso.gbv.de/DB=2.1/CMD?ACT=SRCHA&SRT=YOP&IKT=1016&TRM=ppn+266177573&sourceid=fbw_bibsonomy}, year = 1999 }