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ConvoCons: a tool for building affinity among distributed team members

, and . Proceedings of the ACM 2012 conference on Computer Supported Cooperative Work, page 1213--1222. New York, NY, USA, ACM, (2012)
DOI: 10.1145/2145204.2145387

Abstract

In this paper we present the result of a user interface designed to increase social affinity between two remote collaborators working on design tasks. The results suggest that the tool is successful in creating an overall affinity that is 14.6% higher than the control group without adding a significant difference in task completion time. Affinity is measured with a framework with demonstrated inter-rater reliability using codes assigned to specific conversational patterns and video recorded interactions. This research approach provides a platform for future work codifying affinity and trust among larger numbers of remote collaborators.

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