No work is inherently either visible or invisible. We always “see” work through a selection of indicators: straining muscles, finished artifacts, a changed state of affairs. The indicators change with context, and that context becomes a negotiation about the relationship between visible and invisible work. With shifts in industrial practice these negotiations require longer chains of inference and representation, and may become solely abstract.
%0 Journal Article
%1 star_layers_1999
%A Star, Susan Leigh
%A Strauss, Anselm
%D 1999
%J Computer Supported Cooperative Work (CSCW)
%K imported
%P 9-30
%R 10.1023/A:1008651105359
%T Layers of Silence, Arenas of Voice: The Ecology of Visible and Invisible Work
%U http://dx.doi.org/10.1023/A:1008651105359
%V 8
%X No work is inherently either visible or invisible. We always “see” work through a selection of indicators: straining muscles, finished artifacts, a changed state of affairs. The indicators change with context, and that context becomes a negotiation about the relationship between visible and invisible work. With shifts in industrial practice these negotiations require longer chains of inference and representation, and may become solely abstract.
@article{star_layers_1999,
abstract = {No work is inherently either visible or invisible. We always “see” work through a selection of indicators: straining muscles, finished artifacts, a changed state of affairs. The indicators change with context, and that context becomes a negotiation about the relationship between visible and invisible work. With shifts in industrial practice these negotiations require longer chains of inference and representation, and may become solely abstract.},
added-at = {2008-07-13T11:15:48.000+0200},
author = {Star, Susan Leigh and Strauss, Anselm},
biburl = {https://www.bibsonomy.org/bibtex/2cbd98423ba25b65f788b018ece82aa0a/snauth},
doi = {10.1023/A:1008651105359},
interhash = {40f943a5822a3f279aea550072fe4891},
intrahash = {cbd98423ba25b65f788b018ece82aa0a},
journal = {Computer Supported Cooperative Work (CSCW)},
keywords = {imported},
month = {March},
pages = {9-30},
timestamp = {2008-07-13T11:17:22.000+0200},
title = {Layers of Silence, Arenas of Voice: The Ecology of Visible and Invisible Work},
url = {http://dx.doi.org/10.1023/A:1008651105359},
volume = 8,
year = 1999
}