Work-related ICT events in the evening and work-home conflict – the role of perceived organizational expectations
J. Braukmann, A. Schmitt, L. Duranova, and S. Ohly. Proceedings of the 18th EAWOP Congress 2017 - Enabling Change through Work and Organizational Psychology, page 2010. (May 2017)
Abstract
Purpose
Within the framework of Boundary Theory (Ashforth et al., 2000), various studies show how intense work-related ICT use after hours
is related to a higher work-home conflict. In this study, we hypothesized that this relationship will be moderated by organizational
expectations regarding a) ICT availability, b) ICT response time and 3) time sacrifices at home (organizational time demands).
Design/Methodology
Within a diary study with 104 German employed knowledge workers, cross-level interaction effects between ICT-related events in
the evening (“work emails”, “work calls”, “finishing tasks”) and organizational expectations on work-home conflict were analyzed
with HLM.
Results
Interaction effects were significant only for work emails, showing that when perceived ICT response expectations or organizational
time demands are high, work emails are related to a higher work-home conflict compared to low perceived expectations. Effects were
stable when controlled for time pressure, working hours and duration of ICT use.
Limitations
We relied on subjective measures of organizational expectations at an individual level.
Research/Practical Implications
Our study shows that organizational expectations are a meaningful factor that may determine if work emails are related to work-home
conflict experiences or not. Employers should raise awareness for potentially implicit organizational expectations and optimize their
“email culture”.
Originality/Value
This study contributes to literature by operationalizing different purposes of ICT use beyond its mere duration. Compared to other
studies, it focuses on injunctive as opposed to descriptive organizational norms (Cialdini et al., 1991) and shows that the role of
organizational expectations varies for different forms of ICT use.
%0 Conference Paper
%1 braukmann2017workrelated
%A Braukmann, Johanna
%A Schmitt, Antje
%A Duranova, Lenka
%A Ohly, Sandra
%B Proceedings of the 18th EAWOP Congress 2017 - Enabling Change through Work and Organizational Psychology
%D 2017
%K braukmannpub duranovapub itegpub ohlypub schmittpub wipsypub
%P 2010
%T Work-related ICT events in the evening and work-home conflict – the role of perceived organizational expectations
%X Purpose
Within the framework of Boundary Theory (Ashforth et al., 2000), various studies show how intense work-related ICT use after hours
is related to a higher work-home conflict. In this study, we hypothesized that this relationship will be moderated by organizational
expectations regarding a) ICT availability, b) ICT response time and 3) time sacrifices at home (organizational time demands).
Design/Methodology
Within a diary study with 104 German employed knowledge workers, cross-level interaction effects between ICT-related events in
the evening (“work emails”, “work calls”, “finishing tasks”) and organizational expectations on work-home conflict were analyzed
with HLM.
Results
Interaction effects were significant only for work emails, showing that when perceived ICT response expectations or organizational
time demands are high, work emails are related to a higher work-home conflict compared to low perceived expectations. Effects were
stable when controlled for time pressure, working hours and duration of ICT use.
Limitations
We relied on subjective measures of organizational expectations at an individual level.
Research/Practical Implications
Our study shows that organizational expectations are a meaningful factor that may determine if work emails are related to work-home
conflict experiences or not. Employers should raise awareness for potentially implicit organizational expectations and optimize their
“email culture”.
Originality/Value
This study contributes to literature by operationalizing different purposes of ICT use beyond its mere duration. Compared to other
studies, it focuses on injunctive as opposed to descriptive organizational norms (Cialdini et al., 1991) and shows that the role of
organizational expectations varies for different forms of ICT use.
@inproceedings{braukmann2017workrelated,
abstract = {Purpose
Within the framework of Boundary Theory (Ashforth et al., 2000), various studies show how intense work-related ICT use after hours
is related to a higher work-home conflict. In this study, we hypothesized that this relationship will be moderated by organizational
expectations regarding a) ICT availability, b) ICT response time and 3) time sacrifices at home (organizational time demands).
Design/Methodology
Within a diary study with 104 German employed knowledge workers, cross-level interaction effects between ICT-related events in
the evening (“work emails”, “work calls”, “finishing tasks”) and organizational expectations on work-home conflict were analyzed
with HLM.
Results
Interaction effects were significant only for work emails, showing that when perceived ICT response expectations or organizational
time demands are high, work emails are related to a higher work-home conflict compared to low perceived expectations. Effects were
stable when controlled for time pressure, working hours and duration of ICT use.
Limitations
We relied on subjective measures of organizational expectations at an individual level.
Research/Practical Implications
Our study shows that organizational expectations are a meaningful factor that may determine if work emails are related to work-home
conflict experiences or not. Employers should raise awareness for potentially implicit organizational expectations and optimize their
“email culture”.
Originality/Value
This study contributes to literature by operationalizing different purposes of ICT use beyond its mere duration. Compared to other
studies, it focuses on injunctive as opposed to descriptive organizational norms (Cialdini et al., 1991) and shows that the role of
organizational expectations varies for different forms of ICT use.},
added-at = {2017-06-20T12:08:29.000+0200},
author = {Braukmann, Johanna and Schmitt, Antje and Duranova, Lenka and Ohly, Sandra},
biburl = {https://www.bibsonomy.org/bibtex/2d5912cc3054e8bb69e5e1f711fa0e820/wipsykassel},
booktitle = {Proceedings of the 18th EAWOP Congress 2017 - Enabling Change through Work and Organizational Psychology},
interhash = {2b4b8b4c41868bbb75740aafc38dd467},
intrahash = {d5912cc3054e8bb69e5e1f711fa0e820},
keywords = {braukmannpub duranovapub itegpub ohlypub schmittpub wipsypub},
month = may,
pages = 2010,
timestamp = {2017-06-20T12:08:29.000+0200},
title = {Work-related ICT events in the evening and work-home conflict – the role of perceived organizational expectations},
year = 2017
}