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Testing the Linkages Among the Organization-Public Relationship and Attitude and Behavioral Intentions

, and . Journal of Public Relations Research, 19 (1): 1--23 (2007)
DOI: 10.1080/10627260709336593

Abstract

This research tested a model that posits the linkages among perceptions of the organization-public relationships, attitudes, and behavioral intentions toward an organization among members of a key public. Among the 6 relationship indexes proposed by Hon and J. E. Grunig (1999), perceptions of satisfaction and control mutuality were the best predictors of a positive attitude toward the organization. In this study we also found that positive attitude was a precursor to supportive behavioral intentions toward the organization.

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