%0 Journal Article %1 StSt99-Los %A Star, S.L. %A Strauss, A. %D 1999 %I Springer %J Computer supported cooperative work (CSCW) %K basics cscw %N 1 %P 9--30 %T Layers of silence, arenas of voice: The ecology of visible and invisible work %V 8

@article{StSt99-Los, added-at = {2010-02-24T12:39:38.000+0100}, author = {Star, S.L. and Strauss, A.}, biburl = {https://www.bibsonomy.org/bibtex/2f214a885b133789b0cfa71d9109e1ec0/kuloser}, file = {:C\:\\Users\\loser\\Documents\\0Literatur\\sonstiges\\StSt99-Los.pdf:PDF}, interhash = {40f943a5822a3f279aea550072fe4891}, intrahash = {f214a885b133789b0cfa71d9109e1ec0}, journal = {Computer supported cooperative work (CSCW)}, keywords = {basics cscw}, number = 1, owner = {loser}, pages = {9--30}, publisher = {Springer}, review = {Design Criteria: 1. In making work visible as part of a coordination mechanism, is the reduction of complexity of articulation work equally shared? For example, a publishing system that helps scientists in labs across geographical distance may reduce duplication and delays in sharing findings. If at the same time it throws off technicians’ reporting schedules and increases data entry for secretaries, this is a hidden cost shared inequitably (Star and Ruhleder, 1996). 2. Is the system temporally flexible as well as locally tailorable? In managing the balance of visible and invisible work, it may be important to have certain processes become visible for a time, or remain invisible for a time. Using the example above, it may be important for a researcher to be able to time the release of their findings, to declare some work results invisible to others for a time, or to have other things fade or decay after a period of exposure. 3. Are extant arms’ length relationships preserved? This is a familiar question for CSCW as framed in terms of privacy and how privacy may be affected by the forms of sharing occasioned in CSCW systems use. Some aspects relevant to the visible/invisible questions mean carefully questioning how different metaphorical “curtains” may be drawn across parts of the work process – or opened up. 4. Is the requirements analysis and specification of the system understood in terms of tradeoffs and balances? Because CSCWsystems may affect the visibility of work processes to others, it is important that the systems development effort account for the pluses and minuses of visibility. System specification creates a complex boundary, not an absolute prescription. Public accessibility to the system itself becomes a condition of the ecology of visibility and invisibility.}, timestamp = {2010-02-24T12:40:20.000+0100}, title = {{Layers of silence, arenas of voice: The ecology of visible and invisible work}}, volume = 8, year = 1999 }