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Coordination of communication: effects of shared visual context on collaborative work

, , and . CSCW '00: Proceedings of the 2000 ACM conference on Computer supported cooperative work, page 21--30. New York, NY, USA, ACM, (2000)Versuchsbeschreibung: wieviel bringt audio und video für kollaboration wurde mir von Steven Dow empfohlen, klingt sehr spannend.
DOI: http://doi.acm.org/10.1145/358916.358947

Abstract

We outline some of the benefits of shared visual information for collaborative repair tasks and report on a study comparing collaborative performance on a manual task by workers and helpers who are located side-by-side or connected via audio-video or audio-only links. Results show that the dyads complete the task more quickly and accurately when helpers are co-located than when they are connected via an audio link. However, they didn't achieve similar efficiency gains when they communicated through an audio/video link. These results demonstrate the value of a shared visual work space, but raise questions about the adequacy of current video communication technology for implementing it.

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Coordination of communication

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