%0 Report %1 Cross2002 %A Cross, Rob %A Parker, Andrew %A Borgatti, Stephen P. %D 2002 %K analysis knowledge-creation knowledge-manamagent knowledge-sharing social-network-analysis %T A bird's-eye view: Using social network analysis to improve knowledge creation and sharing %U URL: http://www-1.ibm.com/services/us/imc/pdf/g510-1669-00-a-birds-eye-view-using-social-network-analysis.pdf %X A significant yet often overlooked component of people’s information environments is composed of the relationships that they use to acquire information and knowledge. Social network analysis (SNA) allows managers to visualize and understand the myriad of relationships that can either facilitate or impede knowledge creation and transfer. In research conducted by the IBM Institute for Knowledge- Based Organizations, we discovered four different relationship dimensions which are important for effective learning. By analyzing and applying these dimensions to important groups of people within an organization, we can improve knowledge creation and sharing.

@techreport{Cross2002, abstract = {A significant yet often overlooked component of people’s information environments is composed of the relationships that they use to acquire information and knowledge. Social network analysis (SNA) allows managers to visualize and understand the myriad of relationships that can either facilitate or impede knowledge creation and transfer. In research conducted by the IBM Institute for Knowledge- Based Organizations, we discovered four different relationship dimensions which are important for effective learning. By analyzing and applying these dimensions to important groups of people within an organization, we can improve knowledge creation and sharing.}, added-at = {2009-03-26T11:26:38.000+0100}, author = {Cross, Rob and Parker, Andrew and Borgatti, Stephen P.}, biburl = {https://www.bibsonomy.org/bibtex/2f8f4711ae7393d37a10e6b96b188e0ff/anneba}, institution = {IBM Institute for Knowledge-Based Organizations}, interhash = {731c432580d746cc07f053e2aca45c27}, intrahash = {f8f4711ae7393d37a10e6b96b188e0ff}, keywords = {analysis knowledge-creation knowledge-manamagent knowledge-sharing social-network-analysis}, timestamp = {2009-03-26T11:26:38.000+0100}, title = {A bird's-eye view: Using social network analysis to improve knowledge creation and sharing}, url = {URL: http://www-1.ibm.com/services/us/imc/pdf/g510-1669-00-a-birds-eye-view-using-social-network-analysis.pdf}, year = 2002 }