Abstract
In recent years, we have experienced the rise of so-called Web 2.0
applications, in which a large number of users voluntarily engage
in collaborative work. The characteristics of Web 2.0 can be best
described as an “architecture of participation”
(O’Reilly 2005), which includes simplicity of usage,
immediate feedback on UI and structural level, and valuing each
user’s contributions (Grudin 2006; Kittur et al.
2007). Web 2.0 orchestrates available technology in a way that encourages
users to participate actively as its architecture of participation
helps to balance effort and benefit even in work-related settings.
The success of these applications – e.g., Wikis, Word
Processors on the Web, or Social Tagging systems – supports
this point of view. This immediately leads to the question whether
Web 2.0 applications are the new generation of collaboration support
systems.
Users
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