%0 Book %1 GVK025737759 %A Zeithaml, Valarie A. %A Parasuraman, A. %A Berry, Leonard L. %C New York %D 1990 %I Free Press %K Dienstleistungen:_Allgemeines Marketing Produktqualität Qualität Qualitätsmanagement Servicepolitik Verkauf %T Delivering quality service %U http://gso.gbv.de/DB=2.1/CMD?ACT=SRCHA&SRT=YOP&IKT=1016&TRM=ppn+025737759&sourceid=fbw_bibsonomy %@ 0029357012

@book{GVK025737759, added-at = {2009-08-21T09:49:34.000+0200}, address = {New York}, author = {Zeithaml, {Valarie A.} and Parasuraman, {A.} and Berry, {Leonard L.}}, biburl = {https://www.bibsonomy.org/bibtex/243102a608dbfecdfa1bf714e19aa018f/fbw_hannover}, interhash = {464d120ffb2495ea511095dd9896e355}, intrahash = {43102a608dbfecdfa1bf714e19aa018f}, isbn = {0029357012}, keywords = {Dienstleistungen:_Allgemeines Marketing Produktqualität Qualität Qualitätsmanagement Servicepolitik Verkauf}, pagetotal = {XII, 226}, ppn_gvk = {025737759}, publisher = {Free Press}, subtitle = {balancing customer perceptions and expectations}, timestamp = {2009-08-21T09:53:29.000+0200}, title = {Delivering quality service}, url = {http://gso.gbv.de/DB=2.1/CMD?ACT=SRCHA&SRT=YOP&IKT=1016&TRM=ppn+025737759&sourceid=fbw_bibsonomy}, year = 1990 }