%0 Conference Paper %1 MGH05 %A Mark, Gloria %A Gonzalez, Victor M. %A Harris, Justin %B Proceedings of the SIGCHI conference on Human factors in computing systems, CHI %D 2005 %I ACM Press, New York %K diss fragmented_work interruptions study %N 1 %P 321 - 330 %T No Task Left Behind? Examining the Nature of Fragmented Work %V 6 %X We present data from detailed observation of 24 information workers that shows that they experience work fragmentation as common practice. We consider that work fragmentation has two components: length of time spent in an activity, and frequency of interruptions. We examined work fragmentation along three dimensions: effect of collocation, type of interruption, and resumption of work. We found work to be highly fragmented: people average little time in working spheres before switching and 57% of their working spheres are interrupted. Collocated people work longer before switching but have more interruptions. Most internal interruptions are due to personal work whereas most external interruptions are due to central work. Though most interrupted work is resumed on the same day, more than two intervening activities occur before it is. We discuss implications for technology design: how our results can be used to support people to maintain continuity within a larger framework of their working spheres.

@inproceedings{MGH05, abstract = {We present data from detailed observation of 24 information workers that shows that they experience work fragmentation as common practice. We consider that work fragmentation has two components: length of time spent in an activity, and frequency of interruptions. We examined work fragmentation along three dimensions: effect of collocation, type of interruption, and resumption of work. We found work to be highly fragmented: people average little time in working spheres before switching and 57% of their working spheres are interrupted. Collocated people work longer before switching but have more interruptions. Most internal interruptions are due to personal work whereas most external interruptions are due to central work. Though most interrupted work is resumed on the same day, more than two intervening activities occur before it is. We discuss implications for technology design: how our results can be used to support people to maintain continuity within a larger framework of their working spheres.}, added-at = {2007-11-01T10:10:38.000+0100}, author = {Mark, Gloria and Gonzalez, Victor M. and Harris, Justin}, biburl = {https://www.bibsonomy.org/bibtex/2aa74f9950798517e80d067b713f429e9/carsten}, booktitle = {Proceedings of the SIGCHI conference on Human factors in computing systems, CHI}, file = {MGH05.pdf:MGH05.pdf:PDF}, interhash = {4a9ea92ff87ef9629d1ec891a9b07016}, intrahash = {aa74f9950798517e80d067b713f429e9}, keywords = {diss fragmented_work interruptions study}, number = 1, owner = {ritterskamp}, pages = {321 - 330}, publisher = {ACM Press, New York}, series = {CHI Letters}, timestamp = {2007-11-01T10:16:37.000+0100}, title = {No Task Left Behind? Examining the Nature of Fragmented Work}, volume = 6, year = 2005 }