%0 Book %1 GVK191627240 %C Neuwied u.a. %D 1996 %E Töpfer, Armin %E Bauer, Ewald %I Luchterhand %K Customer_Relationship_Management Deutschland Kundenorientierung Theorie Unternehmen Verbraucherzufriedenheit %T Kundenzufriedenheit messen und steigern %U http://gso.gbv.de/DB=2.1/CMD?ACT=SRCHA&SRT=YOP&IKT=1016&TRM=ppn+191627240&sourceid=fbw_bibsonomy %@ 3472026448

@book{GVK191627240, added-at = {2009-08-21T10:31:17.000+0200}, address = {Neuwied [u.a.]}, biburl = {https://www.bibsonomy.org/bibtex/2a5c3fad59de6991806bdad55292be4d1/fbw_hannover}, editor = {Töpfer, {Armin} and Bauer, {Ewald}}, interhash = {4c4670e3d5849b8f12db32c320231449}, intrahash = {a5c3fad59de6991806bdad55292be4d1}, isbn = {3472026448}, keywords = {Customer_Relationship_Management Deutschland Kundenorientierung Theorie Unternehmen Verbraucherzufriedenheit}, pagetotal = {XIV, 370}, ppn_gvk = {191627240}, publisher = {Luchterhand}, timestamp = {2009-08-21T10:31:54.000+0200}, title = {Kundenzufriedenheit messen und steigern}, url = {http://gso.gbv.de/DB=2.1/CMD?ACT=SRCHA&SRT=YOP&IKT=1016&TRM=ppn+191627240&sourceid=fbw_bibsonomy}, year = 1996 }