%0 Journal Article %1 DeardenBridge93 %A Dearden, Andrew M.\ %A Bridge, Derek G.\ %D 1993 %J Knowledge Engineering Review %K imported %N 3 %P 201--222 %T Choosing a Knowledge Based System to Support a Help Desk %V 8

@article{DeardenBridge93, added-at = {2006-11-14T09:19:23.000+0100}, author = {Dearden, Andrew M.\ and Bridge, Derek G.\}, biburl = {https://www.bibsonomy.org/bibtex/2adf943fb325f74724bb1b437440208e2/thorob67}, interhash = {4d87d2cb5febd9cb20f26dba0e061b68}, intrahash = {adf943fb325f74724bb1b437440208e2}, journal = {Knowledge Engineering Review}, keywords = {imported}, note = {\url{http://citeseer.nj.nec.com/dearden92choosing.html} [Last access: ????]}, number = 3, pages = {201--222}, timestamp = {2006-11-14T09:19:23.000+0100}, title = {Choosing a Knowledge Based System to Support a Help Desk}, volume = 8, year = 1993 }