%0 Book %1 9875 %A Carbon, Harald R. %D 2002 %K CRM kundenzufriedenheit lv_crossmedia_3 %T Kundenzufriedenheit leicht gemacht

@book{9875, added-at = {2008-04-23T11:16:55.000+0200}, author = {Carbon, Harald R.}, biburl = {https://www.bibsonomy.org/bibtex/2e17d2bdc5a20ceefd62a51751dbe8d75/mischa}, interhash = {596632851db0ed20023346c9c29ac76e}, intrahash = {e17d2bdc5a20ceefd62a51751dbe8d75}, keywords = {CRM kundenzufriedenheit lv_crossmedia_3}, timestamp = {2008-04-23T11:16:55.000+0200}, title = {Kundenzufriedenheit leicht gemacht }, year = {2002 } }