%0 Book %1 GVK23613969X %B Recht, Wirtschaft, Finanzen %C Stuttgart %D 1997 %E Stark, Michaela %I Dt. Sparkassenverl. %K Beschwerde Kunde Servicepolitik %T Beschwerdemanagement %U http://gso.gbv.de/DB=2.1/CMD?ACT=SRCHA&SRT=YOP&IKT=1016&TRM=ppn+23613969X&sourceid=fbw_bibsonomy %@ 3093058880

@book{GVK23613969X, added-at = {2009-08-21T11:18:40.000+0200}, address = {Stuttgart}, biburl = {https://www.bibsonomy.org/bibtex/2c08e6128e372f5bfc314a7178ddd17dd/fbw_hannover}, editor = {Stark, {Michaela}}, interhash = {67bbbe2a846419e2a5cf25a0bb6f0f80}, intrahash = {c08e6128e372f5bfc314a7178ddd17dd}, isbn = {3093058880}, keywords = {Beschwerde Kunde Servicepolitik}, pagetotal = {226}, ppn_gvk = {23613969X}, publisher = {Dt. Sparkassenverl.}, series = {Recht, Wirtschaft, Finanzen}, subtitle = {Einstellungsveränderung im Unternehmen}, timestamp = {2009-08-21T11:21:01.000+0200}, title = {Beschwerdemanagement}, url = {http://gso.gbv.de/DB=2.1/CMD?ACT=SRCHA&SRT=YOP&IKT=1016&TRM=ppn+23613969X&sourceid=fbw_bibsonomy}, year = 1997 }