%0 Conference Paper %1 Roth-Berghofer99 %A Roth-Berghofer, Thomas %B Electronic Commerce: Herausforderungen -- Anwendungen -- Perspektiven %C Wiesbaden %D 1999 %E Bliemel, Friedhelm %E Fassott, Georg %E Theobald, Axel %I Gabler Verlag %K E-Commerce Customer Support %P 335--348 %T Fallbeispiele zum Customer-Support via WWW %7 2.

@inproceedings{Roth-Berghofer99, added-at = {2006-11-14T09:29:44.000+0100}, address = {Wiesbaden}, author = {Roth-Berghofer, Thomas}, biburl = {https://www.bibsonomy.org/bibtex/219b7b599151f8960a48ecb485875ba12/thorob67}, booktitle = {{Electronic Commerce: Herausforderungen -- Anwendungen -- Perspektiven}}, edition = {2.}, editor = {Bliemel, Friedhelm and Fassott, Georg and Theobald, Axel}, interhash = {6fa80c93f5bcfac73f9d61f9b5d8d0e4}, intrahash = {19b7b599151f8960a48ecb485875ba12}, keywords = {E-Commerce Customer Support}, pages = {335--348}, publisher = {Gabler Verlag}, timestamp = {2006-11-14T09:29:44.000+0100}, title = {{Fallbeispiele zum Customer-Support via WWW}}, year = 1999 }