%0 Conference Paper %1 duan2012survey %A Duan, Yucong %B 13th ACIS International Conference on Software Engineering, Artificial Intelligence, Networking and Parallel/Distributed Computing (SNPD 2012) %D 2012 %E Teruhisa Hochin, Nobuhiro Inuzuka, Roger Lee %I IEEE CS press %K Service contract description issues legal management social value %N 1 %P pp 805-810 %T A Survey on Service Contracts %X Service contracts function as interfaces which bridge IT implementation, business modeling, and economical analysis for service systems among various stakeholder from a holistic perspective. This paper conducts a review of recent research and practice on service contracts with focus on service contract content and service contract management. Dimensions of Quality of data(QoD), Quality of service(QoS), Legal issue, Context, Business term are introduced to evaluate service contract content. Dimensions of Description of contract, Monitor/Control, Selection, Matchmaking, Composition are introduced to evaluate service contract management Based on the survey, we propose possible directions for future efforts.

@inproceedings{duan2012survey, abstract = {Service contracts function as interfaces which bridge IT implementation, business modeling, and economical analysis for service systems among various stakeholder from a holistic perspective. This paper conducts a review of recent research and practice on service contracts with focus on service contract content and service contract management. Dimensions of { Quality of data(QoD), Quality of service(QoS), Legal issue, Context, Business term } are introduced to evaluate service contract content. Dimensions of { Description of contract, Monitor/Control, Selection, Matchmaking, Composition } are introduced to evaluate service contract management Based on the survey, we propose possible directions for future efforts.}, added-at = {2012-08-16T09:50:08.000+0200}, author = {Duan, Yucong}, biburl = {https://www.bibsonomy.org/bibtex/2028a0f0edd48746f3dbd37b1218af668/yucongduan}, booktitle = {13th ACIS International Conference on Software Engineering, Artificial Intelligence, Networking and Parallel/Distributed Computing (SNPD 2012)}, editor = {{Teruhisa Hochin, Nobuhiro Inuzuka}, Roger Lee}, interhash = {7299737dc5b0e1ceeca0a9f6dacd27b7}, intrahash = {028a0f0edd48746f3dbd37b1218af668}, keywords = {Service contract description issues legal management social value}, month = {August}, number = 1, pages = {pp 805-810}, publisher = {IEEE CS press}, timestamp = {2012-08-16T09:50:08.000+0200}, title = {A Survey on Service Contracts}, year = 2012 }