Аннотация
The aim of this study was to validate a scale of learning strategies, as derived from
the educational literature, in an organizational context. Participants were 628 call
centre employees. Both exploratory and confirmatory factor analyses suggested
that a six-factor structure most accurately represented the learning strategies
examined. Specifically, three cognitive (extrinsic work reflection, intrinsic work
reflection, reproduction) and three behavioural strategies (interpersonal help
seeking, help seeking from written material, practical application) were found.
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