Article,
ENTERPRISE 2.0 IMPLEMENTATION SUCCESS EVALUATION MODEL SO AMIS 2010 - PROCEEDINGS OF THE 5TH INTERNATIONAL CONFERENCE, ACCOUNTING AND MANAGEMENT INFORMATION SYSTEMS
5th International Conference Accounting and Management Information Systems AMIS 2010, 5 (16): 1023-1039 (2010)
Abstract
Regarded from an investor's perspective, every potential investment
implies answering a legitimate question: "What is the value returned by
the current investment?" The new semantic technologies in the area of
Web 2.0 and Enterprise 2.0 are no exception to the aforementioned rule.
The research at hand combines a review of the relevant literature and
action research, in order to identify coherent and relevant methods for
the measurement of the benefits arising from an investment in the new
wave of knowledge management and organizational memory building
technologies. The paper is based on the traditional ROI computation
models, attempting to build a new computation model, well suited to
measure the success of an implementation of the organizational memory.
The valuation model (enforced and explained by means of a case study)
may be also regarded as a measurement model for the costs and benefits
of building organizational memory at the economic entity level.
