Abstract
Research has examined how the design and implementation of computerized performance monitoring (CPM) systems affects
individuals’ performance and attitudes. In this study, we examine how the attributes of the feedback received in a CPM context
affects individuals’ reactions to monitoring. One hundred and sixty-five individuals participated in an experiment that examined the
effect of three feedback attributes (feedback control, feedback constructiveness, and feedback medium) on monitoring fairness judgments,
performance, and satisfaction. Results demonstrate feedback constructiveness significantly predicted monitoring fairness.
Additionally, supervisor-mediated feedback was associated with higher levels of monitoring fairness than was computer-mediated
feedback. Moreover, monitoring fairness mediated the relationship between these feedback attributes and performance and satisfaction.
However, contrary to expectations, feedback control did not affect perceptions of monitoring fairness. Implications for future
research on the design of CPM systems are discussed.
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