%0 Book %1 GVK370616197 %A John, Joby %C Westport, Conn. u.a. %D 2003 %I Praeger %K Beziehungsmanagement Consumer_satisfaction Customer_Relationship_Management Customer_relations Industrial_management Kundenmanagement Kundenorientierung Management Qualitätsmanagement Total_quality_management %T Fundamentals of customer-focused management %U http://gso.gbv.de/DB=2.1/CMD?ACT=SRCHA&SRT=YOP&IKT=1016&TRM=ppn+370616197&sourceid=fbw_bibsonomy %@ 156720564X

@book{GVK370616197, added-at = {2009-08-21T12:15:08.000+0200}, address = {Westport, Conn. [u.a.]}, author = {John, {Joby}}, biburl = {https://www.bibsonomy.org/bibtex/264c5336de65e3364cf30c01dd7174e44/fbw_hannover}, interhash = {c969e4dbd9d66c58ca8504e4e0c9975a}, intrahash = {64c5336de65e3364cf30c01dd7174e44}, isbn = {156720564X}, keywords = {Beziehungsmanagement Consumer_satisfaction Customer_Relationship_Management Customer_relations Industrial_management Kundenmanagement Kundenorientierung Management Qualitätsmanagement Total_quality_management}, pagetotal = {XX, 216}, ppn_gvk = {370616197}, publisher = {Praeger}, subtitle = {competing through service}, timestamp = {2009-08-21T12:15:59.000+0200}, title = {Fundamentals of customer-focused management}, url = {http://gso.gbv.de/DB=2.1/CMD?ACT=SRCHA&SRT=YOP&IKT=1016&TRM=ppn+370616197&sourceid=fbw_bibsonomy}, year = 2003 }