Аннотация
In this article we analyze the way that trust evolves in organizations
and how it influences cooperation and teamwork. We propose that the
experience of trust is determined by the interplay of people's values,
attitudes, and moods and emotions. Then, using the perspective of
symbolic interactionism, we examine how trust evolves and changes
over time, describing two distinct states or forms of trust: conditional
and unconditional. We look, too, at the factors involved in the dissolution
of trust. Finally, we explore the relationship between trust and
an important component of organizational performance and competitive
advantage: interpersonal cooperation and teamwork.
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