%0 Book %1 GVK232214840 %A Dietze, Ulrich %C Landsberg/Lech %D 1997 %I mi, Verl. Moderne Industrie %K Beschwerde Kunde Servicepolitik %T Reklamationen als Chance nutzen %U http://gso.gbv.de/DB=2.1/CMD?ACT=SRCHA&SRT=YOP&IKT=1016&TRM=ppn+232214840&sourceid=fbw_bibsonomy %@ 3478240204

@book{GVK232214840, added-at = {2009-08-21T11:18:40.000+0200}, address = {Landsberg/Lech}, author = {Dietze, {Ulrich}}, biburl = {https://www.bibsonomy.org/bibtex/20566d14ec5768be2ead5bb535c3512f1/fbw_hannover}, interhash = {d1c3e9ca20d470cd22a2915e47f9be6c}, intrahash = {0566d14ec5768be2ead5bb535c3512f1}, isbn = {3478240204}, keywords = {Beschwerde Kunde Servicepolitik}, pagetotal = {280}, ppn_gvk = {232214840}, publisher = {mi, Verl. Moderne Industrie}, timestamp = {2009-08-21T11:20:17.000+0200}, title = {Reklamationen als Chance nutzen}, url = {http://gso.gbv.de/DB=2.1/CMD?ACT=SRCHA&SRT=YOP&IKT=1016&TRM=ppn+232214840&sourceid=fbw_bibsonomy}, year = 1997 }