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%0 Conference Paper
%1 conf/bis/JuniorVRJAL20
%A Junior, Jorge L. F. Silva
%A Viana, Julio A. N.
%A Reinhold, Olaf
%A Jacob, Antônio F. L.
%A Alt, Rainer
%A Lobato, Fábio M. F.
%B BIS (Workshops)
%D 2020
%E Abramowicz, Witold
%E Klein, Gary
%I Springer
%K dblp
%P 250-261
%T Social CRM Tools: A Systematic Mapping Study.
%U http://dblp.uni-trier.de/db/conf/bis/bisw2020.html#JuniorVRJAL20
%V 394
%@ 978-3-030-61146-0
@inproceedings{conf/bis/JuniorVRJAL20,
added-at = {2020-12-29T00:00:00.000+0100},
author = {Junior, Jorge L. F. Silva and Viana, Julio A. N. and Reinhold, Olaf and Jacob, Antônio F. L. and Alt, Rainer and Lobato, Fábio M. F.},
biburl = {https://www.bibsonomy.org/bibtex/26295d5daf7a6b420e6b7a7dd8316c933/dblp},
booktitle = {BIS (Workshops)},
crossref = {conf/bis/2020w},
editor = {Abramowicz, Witold and Klein, Gary},
ee = {https://doi.org/10.1007/978-3-030-61146-0_20},
interhash = {e09b378467fff8ffcb5801412740f85c},
intrahash = {6295d5daf7a6b420e6b7a7dd8316c933},
isbn = {978-3-030-61146-0},
keywords = {dblp},
pages = {250-261},
publisher = {Springer},
series = {Lecture Notes in Business Information Processing},
timestamp = {2024-04-10T12:36:51.000+0200},
title = {Social CRM Tools: A Systematic Mapping Study.},
url = {http://dblp.uni-trier.de/db/conf/bis/bisw2020.html#JuniorVRJAL20},
volume = 394,
year = 2020
}
