Abstract
Purpose
– The aim is to investigate the choice and experience attributes of core – sweet (cookie) and savoury (cracker) – biscuits of a high premium, luxury or indulgent nature to investigate the possible opportunity for organic or other more healthily perceived product option developments.
Design/methodology/approach
– The approach taken is a qualitative focus group study involving a series of core user adult consumer groups, aged between 25 and the late 1960s, in a southern county of the UK.
Findings
– The adult consumption of biscuits involves a process that aspires towards an overall ” better‐life”, sensual experience by momentarily escaping the everyday realm and aiming to emulate either a perceived ” real” or a mythical, largely past‐related style of existence. This is often associated with meanings inherent in the terms ” natural”, ” rural”, ” home‐baked” and ” traditional” as well as ” elegant” associations and production and selling agency values around small or local, pre‐modern source structures. Organic labelling is found to have a negative ” horn” effect to buyers by countering other desired associations.
Research limitations/implications
– The study used a small sample in the county of Dorset in the south of England, but these are implications for new product development and marketing of luxury snacks.
Practical implications
– Alternative areas of marketing focus to rational appeal are suggested that could help promote healthier biscuit choice options.
Originality/value
– Irrational ideal and unreal aspects of consumer appeal are found to feature the creation of imagined or re‐created ” moments of perfection” in a process of cognitive suspension.
Users
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