Social software techniques and technologies are commonplace on the public Internet. They will also become crucial in supporting and strengthening collaboration and non-routine work in businesses.
More than 2,100 executives responded about how blogs, podcasts, wikis and other collaborative technologies are being used to communicate with employees and customers.
Since his appointment as head of KM solutions at the BBC, he has jumpstarted collaboration and knowledge sharing among employees on a budget that would make most software vendors squirm.