This paper presents the results of a case study of a (perceived) problem of information overload from e-mail in a large firm. We argue that for CMCs to be effective there is a need to establish a ‘context’ in which the message can be interpreted.
R. Mustapha. (0806 2000)NT: Paper presented at the IVETA International Vocational Education and Training Association Conference Hong Kong, China, August 6-9, 2000). For related papers from the conference, see CE 080 842-850. This paper does not appear in the conference proceedings.; LV: Available online; EM: 2001.