I have been running Web usability studies since 1994 and the most striking conclusion from looking back is that most findings about Web usability are the same now as they were in 1994.
A. Bene. (2010)cite arxiv:1010.5275
Comment: This survey (minus minor corrections) was written for and published
in the abstracts for the 57th Topology Symposium which took place in Okayama,
JP 2010. It summarizes the contents of a talk of the same title which
was given by the author at that conference on 8/12/2010.