This article presents a qualitative case study of a Web-based distance education course at a major U.S. university. The case data reveal a taboo topic: students' persistent frustrations in Web-based distance education.
This paper argues that the trend towards automation of higher education as implemented in North American universities today is a battle between students and professors on one side, and university administrations and companies with educational products to sell on the other
W. Emde, and D. Wettschereck. Proceedings 13th International Conference on Machine Learning (ICML 1996), July 3-6, 1996, Bari, Italy, page 122--130. Morgan-Kaufman Publishers, San Francisco, CA, USA, (1996)