This paper presents the results of a case study of a (perceived) problem of information overload from e-mail in a large firm. We argue that for CMCs to be effective there is a need to establish a ‘context’ in which the message can be interpreted.
In this paper, we argue that this approach is flawed and some knowledge simply cannot be captured. A method is needed which recognises that knowledge resides in people: not in machines or documents ...
U. Thiel, and R. Hammwohner. 10th annual international ACM SIGIR conference on Research and development in information retrieval, New Orleans, Louisiana, United States, ACM, (1987)
D. Perrin, N. Ernst, and M. Storey. submitted and rejected for Interaction Design and the Semantic Web, workshop at 12th Int. World Wide Web conference, New York, (2004)