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1Designing services with reference models
M. Schermann, M. Prilla, T. Herrmann, and H. Krcmar. Implementing International Services. A tailorable method for market assessment, modularization and process transfer, Gabler, (2011)
14 years ago by @michael
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1The ISIC workshop
M. Schermann, M. Prilla, T. Herrmann, and H. Krcmar. Implementing International Services. A tailorable method for market assessment, modularization and process transfer, Gabler, (2011)
14 years ago by @michael
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2Von Wicked Problems zu semi-strukturierten Prozessen: Modellgestützte Planung internationaler Dienstleistungsprozesse
M. Prilla, R. Skrotzki, and T. Herrmann. Export und Internationalisierung wissensintensiver Dienstleistungen, page 203-232. Lohmar, Eul Verlag, (2010)
15 years ago by @michael
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3Modellierung statt Interviews? Eine neue qualitative Erhebungsmethode
I. Jahnke, T. Herrmann, and M. Prilla. Proceedings of Mensch und Computer 2008, (2008)
15 years ago by @michael
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2Modellgestützte Planung für Dienstleistungsprozesse: Von "wicked problems" zu semi-strukturierten Prozessen
T. Herrmann, M. Prilla, and R. Skrotzki. Arbeits- und Dienstleistungsforschung als Innovationstreiber, page 60--69. Fraunhofer Verlag, (2009)
16 years ago by @michael
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2Model-based conflict resolution in service internationalization: A participatory approach
M. Prilla, U. Reuter, M. Schermann, T. Herrmann, and H. Krcmar. (2009)
16 years ago by @michael
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1Einsatz von Prozessmodulen im Service Engineering - Praxisbeispiele und Problemfelder
C. Klein, and A. Zürn. page 721 - 740. Springer, (2003)
16 years ago by @michael
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1Länderübergreifende Organisation von Dienstleistungsprozesse
S. FlieÃ?. chapter 3, page 183-214. Gabler, (2004)
16 years ago by @michael
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2Exporting services with modular service architectures: Flexible methods for planning, validating, and implementing services for international markets
T. Böhmann, W. Burr, T. Herrmann, H. Krcmar, R. Miller, M. Prilla, U. Reuter, M. Schermann, and S. Zeugner. Technologie - Innovation - Dienstleistung. Tagungsband 7. Dienstleistungstagung des BMBF, (2008)
16 years ago by @michael
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1Handbuch Dienstleistungsmanagement
H. Bullinger, and T. Meiren. chapter Service Engineering - Entwicklung und Gestaltung von Dienstleistungen, page 151-175. Gabler, (2001)
16 years ago by @michael
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BibSonomy

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publications (hide)33
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1Designing services with reference models

1The ISIC workshop

2Von Wicked Problems zu semi-strukturierten Prozessen: Modellgestützte Planung internationaler Dienstleistungsprozesse

3Modellierung statt Interviews? Eine neue qualitative Erhebungsmethode

2Modellgestützte Planung für Dienstleistungsprozesse: Von "wicked problems" zu semi-strukturierten Prozessen

2Model-based conflict resolution in service internationalization: A participatory approach

1Einsatz von Prozessmodulen im Service Engineering - Praxisbeispiele und Problemfelder

1Länderübergreifende Organisation von Dienstleistungsprozesse

2Exporting services with modular service architectures: Flexible methods for planning, validating, and implementing services for international markets

1Handbuch Dienstleistungsmanagement

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