So what can you do? Step one is focusing on your customer. They often don’t know what they want, which is fine. Sit down, listen to them, and I mean listen.
I find it useful to draw a contrast between two different organizational development styles: "process-oriented" and "commitment-oriented" development...
Joel on SW article, one argument is quite useful regarding the ongoing outsourcing discussion. Anyway, the most funny thing is, that Mozart did NOT write the whole Requiem, only Inroitus and Kyrie, the rest is Eybler and Süßmayr.