This paper presents the results of a case study of a (perceived) problem of information overload from e-mail in a large firm. We argue that for CMCs to be effective there is a need to establish a ‘context’ in which the message can be interpreted.
B. Cao, B. Plale, G. Subramanian, P. Missier, C. Goble, and Y. Simmhan. International Workshop on the role of Semantic Web in Provenance Management (SWPM), volume 526 of CEUR Workshop Proceedings, page 1--6. CEUR-WS.org, (October 2009)