The West Suffolk Care Home Model is a partnership between NHS West Suffolk Clinical Commissioning Group (WSCCG), West Suffolk Hospital, St Nicholas Hospice Care, GP practices, out-of-hours, Care UK, the ambulance service and care homes.

The model delivers better support to care home residents and their families by talking with them about planning for an emergency and discussing in detail their future care wishes. The creation of individual Personalised Care and Support Plans means everyone involved in caring for an individual knows what to do in an emergency.