Bob and Randy are nationally recognized speakers, writers and consultants who have collaborated to bring you the most current, and insightful information on issues and answers related to generally accepted best practices for implementing and supporting technology. Both of the authors have been involved with computers in business since nearly the beginning. Well almost the beginning. Bob was born in 1950 and reminds Randy that in 1950 the total combined RAM in the world was less than 1K. Things have changed, will continue to change, but there is good news. No matter how much technology changes over the years there continues to be certain unalienable principles, and practices, that simply do not change over time. These include proper planning and implementation, training and review of practices. These are the practices this book will endeavor to explore, explain and present for your benefit.