%0 Journal Article %1 citeulike:2873161 %A Spohrer, Jim %A Maglio, Paul P. %A Bailey, John %A Gruhl, Daniel %B Computer %D 2007 %J Computer %K services %N 1 %P 71--77 %R 10.1109/MC.2007.33 %T Steps Toward a Science of Service Systems %U http://dx.doi.org/10.1109/MC.2007.33 %V 40 %X The service sector accounts for most of the world's economic activity, but it's the least-studied part of the economy. A service system comprises people and technologies that adaptively compute and adjust to a system's changing value of knowledge. A science of service systems could provide theory and practice around service innovation

@article{citeulike:2873161, abstract = {The service sector accounts for most of the world's economic activity, but it's the least-studied part of the economy. A service system comprises people and technologies that adaptively compute and adjust to a system's changing value of knowledge. A science of service systems could provide theory and practice around service innovation}, added-at = {2009-05-19T18:00:18.000+0200}, author = {Spohrer, Jim and Maglio, Paul P. and Bailey, John and Gruhl, Daniel}, biburl = {https://www.bibsonomy.org/bibtex/28326dae1ba6ca066e0609b32b547eb26/earthfare}, booktitle = {Computer}, citeulike-article-id = {2873161}, description = {CiteULike: Everyone's library}, doi = {10.1109/MC.2007.33}, interhash = {fb0a74bd41a9865ecb13a73812f562ce}, intrahash = {8326dae1ba6ca066e0609b32b547eb26}, journal = {Computer}, keywords = {services}, number = 1, pages = {71--77}, posted-at = {2009-05-19 11:55:09}, priority = {4}, timestamp = {2009-05-19T18:03:27.000+0200}, title = {Steps Toward a Science of Service Systems}, url = {http://dx.doi.org/10.1109/MC.2007.33}, volume = 40, year = 2007 }