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Addressing Marketing Requirements in User-Interface Design for Multiple Platforms.

, , , and . DSV-IS, volume 2844 of Lecture Notes in Computer Science, page 331-345. Springer, (2003)

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Bringing service design to the development of health information systems: The case of the Portuguese national electronic health record., , and . Int. J. Medical Informatics, (2019)Mobile service experiences, and . page 413. ACM Press, (2010)Designing interaction experiences for multi-platform service provision with essential use cases., , , and . IUI, page 298-300. ACM, (2004)Requirements engineering for multi-channel services: the SEB method and its application to a multi-channel bank., , and . Requir. Eng., 14 (3): 209-227 (2009)Service Design for Business Process Reengineering., and . IESS, volume 377 of Lecture Notes in Business Information Processing, page 231-244. Springer, (2020)Customer Experience Requirements for Multi-platform Service Interaction: Bringing Services Marketing to the Elicitation of User Requirements., , , and . RE, page 26-35. IEEE Computer Society, (2004)Essential Use Cases in the Design of Multi-channel Service Offerings - A Study of Internet Banking., , , and . ICWE, volume 2722 of Lecture Notes in Computer Science, page 468-471. Springer, (2003)Customer Experience Modeling: Designing Interactions for Service Systems., , , and . INTERACT (4), volume 6949 of Lecture Notes in Computer Science, page 136-143. Springer, (2011)Mobile service experiences: qualitative study with a broader perspective., and . Mobile HCI, page 413-414. ACM, (2010)Bringing Design Science Research to Service Design., , and . IESS, volume 331 of Lecture Notes in Business Information Processing, page 373-384. Springer, (2018)