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Mobilizing customer relationship management: A journey from strategy to system design.

, , and . Business Proc. Manag. Journal, 13 (6): 830-852 (2007)

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Mobilizing customer relationship management: A journey from strategy to system design., , and . Business Proc. Manag. Journal, 13 (6): 830-852 (2007)Success Factors in the Introduction of Standard Software in Core Processes of Banks., , , , and . ECIS, page 454-465. University of St. Gallen, (2007)Customer Knowledge Management - Improving Performance of Customer Relationship Management with Knowledge Management., , , and . HICSS, IEEE Computer Society, (2004)Mobilizing Customer Relationship Management - A Journey from Strategy to System Design., , and . HICSS, IEEE Computer Society, (2006)Leveraging Determinism in Industrial Control Systems for Advanced Anomaly Detection and Reliable Security Configuration., , , and . ETFA, page 1-8. IEEE, (2009)Improving performance of customer-processes with knowledge management., , , and . Business Proc. Manag. Journal, 11 (5): 573-588 (2005)Performance Measurement of Mobile Marketing in Multi-Channel Environments., , , , and . ICMB, page 301-307. IEEE Computer Society, (2005)Information Security in the Extended Enterprise: A Research Agenda., , and . AMCIS, page 330. Association for Information Systems, (2007)Case Study: M-Commerce at Helsana Health Insurance: Mobile Premium Calculator., , , and . DEXA Workshops, page 877-881. IEEE Computer Society, (2003)Leveraging Determinism in Industrial Control Systems for Advanced Anomaly Detection and Reliable Security Configuration., , , and . ETFA, page 1-8. IEEE, (2009)