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Contextual Design, and . Encyclopedia of Human-Computer Interaction., The Interaction Design Foundation., Aarhus, Denmark, (2011)SIG on contextual techniques: real life experience with contextual techniques., and . CHI Conference Summary, page 379. ACM, (1998)Contextual techniques: handling the organization., and . CHI 95 Conference Companion, page 331. ACM, (1995)Getting started with contextual techniques., and . CHI Conference Companion, page 320. ACM, (1996)Calling Down the Lightning., and . IEEE Software, 11 (5): 106-107 (1994)Contextual design., and . Interactions, 6 (1): 32-42 (1999)Contextual design: using customer work models to drive systems design., and . CHI Extended Abstracts, page 139-140. ACM, (1999)Getting started on a contextual project., and . CHI Conference Summary, page 137-138. ACM, (1998)Making Customer-Centered Design Work for Teams., and . Commun. ACM, 36 (10): 92-103 (1993)An Agile Customer-Centered Method: Rapid Contextual Design., , and . XP/Agile Universe, volume 3134 of Lecture Notes in Computer Science, page 50-59. Springer, (2004)