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Staff Scheduling for Inbound Call Centers and Customer Contact Centers.

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Automatically Defined Features: The Simultaneous Evolution of 2-Dimensional Feature Detectors and an Algorithm for Using Them. Advances in Genetic Programming, chapter 23, MIT Press, (1994)The Evolution of Agents that Build Mental Models and Create Simple Plans Using Genetic Programming. Genetic Algorithms: Proceedings of the Sixth International Conference (ICGA95), page 248--255. Pittsburgh, PA, USA, Morgan Kaufmann, (15-19 July 1995)On the Theory of Designing Circuits using Genetic Programming and a Minimum of Domain Knowledge, , , and . Proceedings of the 1998 IEEE World Congress on Computational Intelligence, page 130--135. Anchorage, Alaska, USA, IEEE Press, (5-9 May 1998)Learning and Upgrading Rules for an Optical Character Recognition System Using Genetic Programming. Handbook of Evolutionary Computation, Oxford University Press, (1997)Parallel Genetic Programming: A Scalable Implementation Using The Transputer Network Architecture, and . Advances in Genetic Programming 2, chapter 16, MIT Press, Cambridge, MA, USA, (1996)Genetic programming: Biologically inspired computation that exhibits creativity in solving non-trivial problems, , , and . Proceedings of the AISB'99 Symposium on Scientific Creativity, page 29--38. Edingburgh, (8-9 April 1999)Evolution of a 60 Decibel op amp using genetic programming, , , and . Proceedings of International Conference on Evolvable Systems: From Biology to Hardware (ICES-96), volume 1259 of Lecture Notes in Computer Science, Tsukuba, Japan, Springer-Verlag, (7-8 October 1996)Evolution of tri-state Frequency Discriminator for the Source Identification Problem using Genetic Programming, , , , , and . International Conference of Information Sciences, 1, page 95--99. (1997)Rapidly Reconfigurable Field-Programmable Gate Arrays for Accelerating Fitness Evaluation in Genetic Programming, , , , , and . Late Breaking Papers at the 1997 Genetic Programming Conference, page 121--131. Stanford University, CA, USA, Stanford Bookstore, (13--16 July 1997)Four problems for which a computer program evolved by genetic programming is competitive with human performance, , , and . Proceedings of the 1996 IEEE International Conference on Evolutionary Computation, 1, page 1--10. IEEE Press, (1996)