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Selecting Critical Processes for a Six Sigma Project: Experiences from an Automotive Bank.

, , and . ECIS, page 77. (2010)

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Analysis of techniques for business process improvement., , and . ECIS, (2011)Identifizierung und Gestaltung neuer CRM-Prozesse.. HMD Prax. Wirtsch., (2008)subsequently labeled as volume 45 number 1 by Springer.Selecting Critical Processes for a Six Sigma Project: Experiences from an Automotive Bank., , and . ECIS, page 77. (2010)Vorwort., , and . MKWI, page 1843-1844. Universitätsverlag Göttingen, (2010)Six sigma as a business process management method in services: analysis of the key application problems., , and . Inf. Syst. E Bus. Manag., 9 (3): 307-332 (2011)The process map as an instrument to standardize processes: design and application at a financial service provider, , , and . Inf Syst E-Bus Manage, (November 2007)Implementing Six Sigma for Improving Business Processes at an Automotive Bank., , and . Handbook on Business Process Management (1), Springer, (2015)Gestaltung hybrider Wertschöpfung mittels Architekturen - Analyse am Beispiel des Business Engineering. Wirtschaftsinformatik, 50 (3): 187--195 (2008)Situational Architecture Engineering (SAE) - Improving Strategic Change Through Architecture Methods., and . ICIS, page 2. Association for Information Systems, (2008)Introducing a Professional Complaint Management: The Case of a Fleet Management Company., and . ECIS, (2015)