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Electronic Word-of-Mouth: Motives for and Consequences of Reading Customer Articulations on the Internet., and . Int. J. Electron. Commer., 8 (2): 51-74 (2003)The Impact of New Media on Customer Relationships, , , , , , and . Journal of Service Research, 13 (3): 311-330 (2010)Produktpolitik, , and . Sammlung Poeschel Schäffer-Poeschel, Stuttgart, 3., vollst. überarb. Aufl edition, (2001)The Impact of New Media on Customer Relationships: From Bowling to Pinball", , , , , , and . Journal of Service Research, 13 (3): 311-330 (2010)Konsum-Kompetenz. Markt und Konsum Lang, Frankfurt am Main u.a., (1998)VHB-JOURQUAL 2: Method, Results, and Implications of the German Academic Association for Business Research's Journal Ranking, and . BuR - Business Research, 2 (2): 180-204 (2009)Increasing consumers' understanding of recommender results: a preference-based hybrid algorithm with strong explanatory power., , and . RecSys, page 297-300. ACM, (2010)Marktbezogenes organisationales Lernen als Aufgabe des Hochschulmanagements. Betriebswirtschaftliche Schriften Duncker & Humblot, Berlin, (2004)VHB-JOURQUAL: Ein Ranking von betriebswirtschaftlich-relevanten Zeitschriften auf der Grundlage von Expertenurteilen, , and . (2003)