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Understanding library users' preferences and expectations of online help

, , и . Reference Services Review, 44 (3): 362--374 (августа 2016)
DOI: 10.1108/RSR-12-2015-0054

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Johannes Promann

Marlen Voigtsberger

Marlen Jäger

Marlen Alisch

Marlen Käding

 

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