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When digitalized customers meet digitalized services: A digitalized social cognitive perspective of omnichannel service usage.

, , , and . Int. J. Inf. Manag., (2020)

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Unleash the Power of Mobile Word-of-Mouth: An Empirical Study of System and Information Characteristics in Ubiquitous Decision Making., , , and . Online Inf. Rev., (2013)When digitalized customers meet digitalized services: A digitalized social cognitive perspective of omnichannel service usage., , , and . Int. J. Inf. Manag., (2020)Knowledge withholding in online knowledge spaces: Social deviance behavior and secondary control perspective., , , , and . J. Assoc. Inf. Sci. Technol., 70 (4): 385-401 (2019)Transition of electronic word-of-mouth services from web to mobile context: A trust transfer perspective., , and . Decis. Support Syst., 54 (3): 1394-1403 (2013)Channel integration quality, perceived fluency and omnichannel service usage: The moderating roles of internal and external usage experience., , , and . Decis. Support Syst., (2018)Understanding AI-based customer service resistance: A perspective of defective AI features and tri-dimensional distrusting beliefs., , and . Inf. Process. Manag., 60 (3): 103257 (May 2023)Guest editorial: Exploring the research opportunities and challenges in the metaverse., , , , and . Internet Res., 34 (1): 1-8 (2024)Understanding students' engagement in MOOCs: An integration of self-determination theory and theory of relationship quality., , , , and . Br. J. Educ. Technol., 50 (6): 3156-3174 (2019)Exploring online social behavior in crowdsourcing communities: A relationship management perspective., , and . Comput. Hum. Behav., (2014)Health Misinformation on Social Media: A Literature Review., , , and . PACIS, page 194. (2019)