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Fostering User Engagement: Rhetorical Devices for Applause Generation Learnt from TED Talks., , , , and . ICWSM, page 592-595. AAAI Press, (2017)Improving Service Quality through Use of Standard Workbenches., , , , , , and . SRII Global Conference, page 361-368. IEEE Computer Society, (2012)Fault localization for data-centric programs., , , , , and . SIGSOFT FSE, page 157-167. ACM, (2011)Using User Interface Design to Enhance Service Identification., , , and . ICWS, page 78-87. IEEE Computer Society, (2008)A New Chatbot for Customer Service on Social Media., , , , and . CHI, page 3506-3510. ACM, (2017)Characterizing Machine Learning Processes: A Maturity Framework., , , , , , , and . BPM, volume 12168 of Lecture Notes in Computer Science, page 17-31. Springer, (2020)Model-Driven Approach for Managing Human Interface Design Life Cycle., , , and . MoDELS, volume 4735 of Lecture Notes in Computer Science, page 226-240. Springer, (2007)Characterizing machine learning process: A maturity framework., , , , , , , and . CoRR, (2018)Effective Content Reuse for Business Consulting Practices., , , , , and . SRII Global Conference, page 682-690. IEEE Computer Society, (2012)Generating Business Intelligence Through Social Media Analytics: Measuring Brand Personality with Consumer-, Employee-, and Firm-Generated Content., , , , , and . J. Manag. Inf. Syst., 36 (3): 893-930 (2019)