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Integrating Brand Identity Into AI-Based Conversational Agents: A Systematic Literature Review, , , , and . Hawaii International Conference on System Sciences (HICSS), Big Island, Hawaii, (2025)A Value Co-Creation Perspective on Data Labeling in Hybrid Intelligence Systems: A Design Study, , , , and . Information Systems (IS), (2023)Empowering Recommender Systems in ITSM: A Pipeline Reference Model for AI-Based Textual Data Quality Enrichment., , , , and . DESRIST, volume 13873 of Lecture Notes in Computer Science, page 279-293. Springer, (2023)Generative AI in Customer Support Services: A Framework for Augmenting the Routines of Frontline Service Employees., , , and . HICSS, page 237-246. ScholarSpace, (2024)Hybrid Intelligence Service Support, , , , , , , and . Innovationen für datenbasierte Wertschöpfung. Mit internetbasierten Dienstleistungen die Zukunft der Wirtschaft gestalten, ISF München, München, (2023)Towards an Employee-Centered Design for Human-AI Collaboration: How Work Design Theory Informs the Design of AI Systems, , and . Pre-ICIS Workshop on the Changing Nature of Work (SIG 11th CNoW), Copenhagen, Denmark, (2022)A Conceptual Model for Labeling in Reinforcement Learning Systems: A Value Co-creation Perspective., , , , , and . DESRIST, volume 13873 of Lecture Notes in Computer Science, page 123-137. Springer, (2023)LET EMPLOYEES TRAIN THEIR OWN CHATBOTS: DESIGN OF GENERATIVE AI-ENABLED DELEGATION SYSTEMS, , , and . European Conference on Information Systems (ECIS), Paphos, Cyprus, (2024)Augmenting Frontline Service Employee Onboarding via Hybrid Intelligence: Examining the Effects of Different Degrees of Human-GenAI Interaction., , , , , , , , and . International Conference on Design Science Research in Information Systems and Technology (DESRIST 2024), Trollhättan, Sweden, (2024)Nachhaltigkeitskriterien für künstliche Intelligenz - Entwicklung eines Kriterien- und Indikatorensets für die Nachhaltigkeitsbewertung von KI-Systemen entlang des Lebenszyklus, , , , , , and . IÖW-Schriftenreihe Institut für ökologische Wirtschaftsforschung, Berlin, (2021)