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Empowering Change in Public Employment Services: The EmployID Approach, , , , , , , , , и 17 other автор(ы). EmployID, (2016)Socio-technical Process Design – the case of coordinated service delivery for elderly people, , и . Proceedings of the XII Conference of the Italian Chapter of AIS, "Reshaping Organizations through Digital and Social Innovation", Springer, (2015)Computer-supported reflective learning: how apps can foster reflection at work., , , , , , , , и . Behav. Inf. Technol., 39 (2): 167-187 (2020)Engineering Human-Machine Teams for Trusted Collaboration., , , , , , , , , и 5 other автор(ы). Big Data Cogn. Comput., 4 (4): 35 (2020)Strategien des Wissensmanagement, и . (2007)Theoretical Foundations of the Socio-Technical Walkthrough, , и . Implementing International Services. A tailorable method for market assessment, modularization and process transfer, Gabler, Wiesbaden, (2010)Process models: Neutral ground for collaboration, but power matters, и . Proceedings of the 1st International Workshop on Collaborative Usage and Development of Models and Visualizations, (2011)Innovationsarbeit im Web 2.0. Sind Sie bereit?, , и . Journal Arbeit, (Sommer 2009)Modellgestützte Planung für Dienstleistungsprozesse: Von "wicked problems" zu semi-strukturierten Prozessen, , и . Arbeits- und Dienstleistungsforschung als Innovationstreiber, стр. 60--69. Fraunhofer Verlag, (2009)Service Modularization for Customer-Specific Service Design Based on Highly Standardized Services., , , , и . Implementing International Services, Gabler, (2012)