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Integration der virtuellen Community in das CRM

. Reihe: Electronic Commerce Eul, Lohmar u.a., (2002)

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Integration der virtuellen Community in das CRM. Reihe: Electronic Commerce Eul, Lohmar u.a., (2002)Knowledge Management: Life Cycle and Implementation Techniques., and . BIS, page 76-85. Springer, (1999)