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A model for decision support in business-driven IT service portfolio management using SLA-dependent criteria and under uncertainty.

, , , , and . MEDES, page 274-281. ACM, (2009)

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Understanding IT Organizations., , , , , , and . ISoLA (1), volume 6415 of Lecture Notes in Computer Science, page 488-501. Springer, (2010)An Approach to Data Fusion for Context Awareness., , , , and . CONTEXT, volume 3554 of Lecture Notes in Computer Science, page 353-367. Springer, (2005)Business Driven Prioritization of Service Incidents., and . DSOM, volume 3278 of Lecture Notes in Computer Science, page 64-75. Springer, (2004)Building a relatedness graph from Linked Open Data: A case study in the IT domain., , , , , , and . Expert Syst. Appl., (2016)Semantic Web support for the business-to-business e-commerce pre-contractual lifecycle., , and . Comput. Networks, 42 (5): 661-673 (2003)A Software Framework for Automated Negotiation., , and . SELMAS, volume 3390 of Lecture Notes in Computer Science, page 213-235. Springer, (2004)LearnIT: Enhanced Search and Visualization of IT Projects., , and . AIMS, volume 6155 of Lecture Notes in Computer Science, page 114-117. Springer, (2010)A solution for identifying the root cause of problems in IT change management., , , , , , , and . Integrated Network Management, page 586-593. IEEE, (2011)Improving IT Change Management Processes with Automated Risk Assessment., , , , , , , , , and . DSOM, volume 5841 of Lecture Notes in Computer Science, page 71-84. Springer, (2009)Business-driven IT management - upping the ante of IT : exploring the linkage between it and business to improve both IT and business results., , and . IEEE Communications Magazine, 46 (10): 148-153 (2008)